Every veteran, every appointment, with AssistingDAV
One scheduling and data management system for the whole DAV Transportation Network. Hospital Service Coordinators book rides to VA medical facilities, assign them to DAV vans and volunteer drivers, and see every trip in one place.
Volunteers sign up for runs from their phone. Veterans get reminders before pickup. Department and national leaders get reports on rides, miles and volunteer hours without anyone filling in a spreadsheet.
Figures from dav.org, October 2026: 4,183 vehicles donated by DAV departments and chapters, plus 274 from Ford Motor Co.
Built around how the Transportation Network runs
The same features volunteer driver programs already use every day, set up for VA appointments, DAV vans and Hospital Service Coordinators.
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Scheduling Rides to VA Appointments is quick: one-way, round trip and multi-stop trips, with several veterans on the same van run
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Assign trips to DAV Vans as easily as assigning them to volunteers, and see each vehicle's trips, miles and veterans served in reporting
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Track Vehicle Maintenance for every donated van, with pre/post-trip inspections, maintenance schedules and service history
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Run Scheduled Van Routes that pick up veterans across a region and bring them to the VA medical center at set times
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Create Recurring Appointments for dialysis, therapy and other repeat visits, and generate weeks of rides in seconds
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Give drivers the Self-Assigning Permission so they log in and pick up open runs themselves, without a call to the coordinator
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Automatically send Emails and Text Messages to veterans and drivers: driver assigned, pickup reminder, ride canceled and more
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Bring in new drivers with Online Volunteer Sign-Up, then track applications, background checks and ride-alongs until they are ready to drive
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Schedule Services on the same calendar as rides: visits to homebound veterans, yard work, home repairs and more
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Run Events like Community Impact Day and chapter volunteer days, with sign-up rosters and attendance
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See Rides, Miles and Volunteer Hours by VA location, department or the whole network, and export them for grants and annual reports
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HIPAA Compliant by default, with access rules so each coordinator and driver sees only what they need about a veteran's appointment
One tool for coordinators, drivers and leadership
... Scheduling rides by phone and paper? ... Need numbers for every VA location? ... Want every van road-ready?
- Hospital Service Coordinators spend less time on the phone matching drivers to rides
- Clearly defined access rules protect veterans' medical and personal data
- Volunteers see their runs, directions and veteran notes on any device
- Easy-to-use reporting for each location, each department and the national network
- Fully working from day one, with Assisted Rides support while each location ramps up
Veterans
Reliable rides to VA appointments, with a reminder before pickup and the driver's name ahead of time.Volunteer Drivers
Pick up open runs, get directions and veteran notes, and log miles and hours from a phone. Native apps are coming soon at no extra cost.Hospital Service Coordinators
A calendar of every ride and van at their VA location, with drivers, inspections and no-shows in one place.Departments and National
Rides, miles, hours and fleet status across the network, without collecting reports from each location.How AssistingDAV fits DAV
Each VA location keeps running its own rides. The data rolls up so departments and national headquarters see the whole picture.
DAV Headquarters
Network-wide reporting, fleet overview, shared settings and the volunteer sign-up form.
State Departments
Rides, vans and volunteer hours for every location in the state.
Hospital Service Coordinators
Book rides, assign vans and drivers, and track inspections for their VA facility.
Chapters and Volunteers
Drivers and chapter volunteers sign up for runs, services and events near them.
Rides and Services
- VA medical centers
- VA outpatient clinics
- Scheduled van routes
- Visits to homebound veterans
- Yard work and home repairs
Volunteer Roles
- Volunteer drivers
- Ride-alongs and new driver training
- Transportation coordinators
- Hospital Service Coordinators
- Chapter and community volunteers
Reporting
- Rides and veterans served by VA location
- Vehicle miles and maintenance due
- Volunteer hours by driver and chapter
- Unfilled and canceled rides
- Department and national roll-ups
See AssistingDAV with your own VA location
We will set up a working account with one Hospital Service Coordinator's real vans, drivers and destinations, so you can try it before deciding.
Request a Demo